How to Contact Support

You can reach Oxygen Customer Support by calling 866-287-7021 or Chatting via the app. Our regular business hours are Monday to Sunday, 10:00 AM to 6:00 PM EST [except holidays].

Date Bank Holiday
Monday, January 2, 2023 New Year’s Day
Monday, January 16, 2023 Birthday of Martin Luther King, Jr.
Monday February 20, 2023 Presidents’ Day
Monday, May 29, 2023 Memorial Day
Monday, June 19, 2023 Juneteenth
Tuesday, July 4, 2023 Independence Day
Monday, September 4, 2023 Labor Day
Monday, October 9, 2023 Indigenous Peoples’ Day
Saturday, November 11, 2023 Veterans Day
Thursday, November 23, 2023 Thanksgiving Day
Monday December 25, 2023 Christmas Day
support@oxygen.us
866-287-7021,
580 California St, 12th Floor
San Francisco, CA 94104
support@oxygen.us
866-287-7021,
580 California St, 12th Floor
San Francisco, CA 94104

Banking Services provided by The Bancorp Bank, N.A., Member FDIC. The Oxygen Visa® Debit Card and the Oxygen Business Visa® Debit Card are issued by The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.

1 Oxygen won the 2021 Best Overall Fintech App at the Fintech Breakthrough Awards.

2 Cashback percentage varies by element. Variable annual fee and account activity requirements may apply. Please refer to Cashback Terms & Conditions for more details.

3 Savings APY varies by Element. Variable annual fees, deposit and spend requirements may apply. No interest paid on balances over $20,000. Please refer to Oxygen-Bancorp Savings Agreement for details.

4 Early access to direct deposit funds depends on the timing of the payer's submission of deposits. We generally post such deposits on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date.

5 0.50% APY applies to Earth Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 0.50% to 0.08%. APY current as of 8/04/22. Please refer to Oxygen-Bancorp Savings Agreement for details.

61.00% APY applies to Water Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 1.00% to 0.17%. APY current as of 8/04/22. Annual fee applies, fees may reduce earnings. No minimum balance to open the account, however, monthly spend and deposit requirements apply. Please refer to Oxygen-Bancorp Savings Agreement for details.

72.00% APY applies to Air Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 2.00% to 0.33%. APY current as of 8/04/22. Annual fee applies, fees may reduce earnings. No minimum balance to open the account, however, monthly spend and deposit requirements apply. Please refer to Oxygen-Bancorp Savings Agreement for details.

83.00% APY applies to Fire Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 3.00% to 0.50%. APY current as of 8/04/22. Annual fee applies, fees may reduce earnings. No minimum balance to open the account, however, monthly spend and deposit requirements apply. Please refer to Oxygen-Bancorp Savings Agreement for details.

9Based on the average Savings APY at fdic.gov

10LLC formation is powered by CorpNet, Inc. Fees for LLC creation differ by state and services selected.

11 For Business cashback rewards, please refer to Cashback Terms and Conditions for details.

121.00% APY applies to your business savings account and balances of $20,000 or less. APY current as of 8/04/22. Please refer to Oxygen - Bancorp Business Savings Agreement for details.

All trademarks and brand names belong to their respective owners.

For full details on Retail and Travel benefits please refer to your Cardholder Guide to Benefits.

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