Oxygen Two-Factor Authentication (2FA)

What exactly is 2FA and how does it work?

Also known as two-factor authentication, 2FA protects your account with both your password and your phone. It also adds an extra layer of security to your account in case your password is stolen.

Why does it matter?

When a hacker steals your password, they could lock you out of your account and gain access to your card information, account number(s), and even transfer funds out of your account. Most people only have one layer of protection to protect their account. With 2FA, if a hacker gets through your password layer, they will still need your phone, or email to get into your account.

How do I set up 2FA?

First, you’ll want to confirm that the phone number and email address currently associated with your Oxygen account are up to date and can receive the 2FA code.

If you need to update your email address and/or your phone number, please follow the steps below:

    1. After logging in and from your app home page, tap on “More”
    2. At the top of the “More” page, tap on your name
    3. Tap on “Edit profile information”
    4. Add your current and accurate information then tap on “change”

Once you’ve updated your profile information (or if your profile information is already up to date) update the app and you’ll be prompted to set up 2FA. You’ll receive a 2FA code via sms or email which you can input and finalize the 2FA set up.

When will you be prompted to use 2FA?

    1. On a new device
    2. When the app is deleted and redownloaded
    3. After the key expires
    4. After changing or updating your password

My code took too long to arrive, what do I do?

If the SMS code never arrived, you can opt to use your email address. Simply choose your email address instead of your phone number in the list of available options in the app during the 2FA setup.


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