Account Closures for Personal and Business Accounts

How do I close my personal or business account?

To close your Oxygen account in the app, go to More/Settings/Close account. Select the account(s) you would like to close and tap continue. You'll receive a pop up that will confirm the changes; tap Close. You can also contact our Customer Support team via Chat, support@oxygen.us or 866-287-7021.



Can I still view my business or personal account information in the app after it's closed?

If you have both a personal and business account you can toggle between the two in the app in the top left corner of the home screen, however you will receive an error message when trying to toggle between your closed personal or business account.



What if I have funds in my account and closed my personal or business account?

If you closed your personal and/or business account with funds left in your account, a refund check will be sent with the remaining balance on the closed account. If you closed both your business and personal account, you will receive two separate checks for each account. Once the account is closed, the check could take up to 10-14 business days to process and in some cases may take longer due to transit time. If the funds in your account are the subject of an investigation; those funds will remain in the account until the investigation has been resolved.



Can I reactivate my business or personal account if I decide to close it?

If your account was closed less than 45 days ago, it can be reactivated. If it's been more than 45 days, unfortunately, you cannot re-apply or reactivate your account at this time. Contact our Customer Support team via Chat, support@oxygen.us or 866-287-7021 to see if your account is eligible for reactivation.



Can I close my personal or business account and leave one active?

Yes, if you have both a personal and business account you can close just one and still have access to the other, however you will receive an error message when trying to toggle between your closed personal or business account.



Can I download my bank statements from either my business or personal account after it's closed?

Unfortunately, you will not be able to access your bank statements from either account once your account is closed. If you need a bank statement, please contact our Customer Support team via Chat, support@oxygen.us or 866-287-7021.



If my business account is closed, can I download my invoices and other important documents?

Unfortunately, you will not be able to access your invoices or other documents once your account is closed.



Can I use a separate email for each of my personal and business accounts?

No, you will need to use the same email address for both your personal and business account.


support@oxygen.us
866-287-7021,
580 California St, 12th Floor
San Francisco, CA 94104
support@oxygen.us
866-287-7021,
580 California St, 12th Floor
San Francisco, CA 94104

Banking Services provided by The Bancorp Bank, N.A., Member FDIC. The Oxygen Visa® Debit Card and the Oxygen Business Visa® Debit Card are issued by The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.

1 Oxygen won the 2021 Best Overall Fintech App at the Fintech Breakthrough Awards.

2 Cashback percentage varies by element. Variable annual fee and account activity requirements may apply. Please refer to Cashback Terms & Conditions for more details.

3 Savings APY varies by Element. Variable annual fees, deposit and spend requirements may apply. No interest paid on balances over $20,000. Please refer to Oxygen-Bancorp Savings Agreement for details.

4 Early access to direct deposit funds depends on the timing of the payer's submission of deposits. We generally post such deposits on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date.

5 0.50% APY applies to Earth Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 0.50% to 0.08%. APY current as of 8/04/22. Please refer to Oxygen-Bancorp Savings Agreement for details.

61.00% APY applies to Water Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 1.00% to 0.17%. APY current as of 8/04/22. Annual fee applies, fees may reduce earnings. No minimum balance to open the account, however, monthly spend and deposit requirements apply. Please refer to Oxygen-Bancorp Savings Agreement for details.

72.00% APY applies to Air Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 2.00% to 0.33%. APY current as of 8/04/22. Annual fee applies, fees may reduce earnings. No minimum balance to open the account, however, monthly spend and deposit requirements apply. Please refer to Oxygen-Bancorp Savings Agreement for details.

83.00% APY applies to Fire Element and balances of $20,000 or less. For balances over $20,000, APY ranges from 3.00% to 0.50%. APY current as of 8/04/22. Annual fee applies, fees may reduce earnings. No minimum balance to open the account, however, monthly spend and deposit requirements apply. Please refer to Oxygen-Bancorp Savings Agreement for details.

9Based on the average Savings APY at fdic.gov

10LLC formation is powered by CorpNet, Inc. Fees for LLC creation differ by state and services selected.

11 For Business cashback rewards, please refer to Cashback Terms and Conditions for details.

121.00% APY applies to your business savings account and balances of $20,000 or less. APY current as of 8/04/22. Please refer to Oxygen - Bancorp Business Savings Agreement for details.

All trademarks and brand names belong to their respective owners.

For full details on Retail and Travel benefits please refer to your Cardholder Guide to Benefits.

DSS - Logo
Close

We’ll send you a text to download the app

    Let’s do this